UC Merced Assessment as Research Symposium

My instruction colleagues and I presented a poster at the UC Merced Assessment as Research Symposium earlier this month, “Assessing the Value of Library Instruction Using Qualtrics Survey Software.

Assesing the Value of Library Instruction Using Qualtrics Survey Software

Here is our abstract:

In fall 2016, the library created two online exit surveys (Option A and Option B) in Qualtrics, an online survey tool, and used the surveys to collect student feedback after library instruction sessions. Library instructors selected a survey to use after each session. Option B survey questions were designed to elicit responses regarding students’ attention, relevance, confidence, and satisfaction levels, per Keller’s ARCS Model of Motivational Design Theory. Option A surveys used similar questions but also asked about students’ comfort level with library instructors. Results from both surveys indicated that students find value in learning about databases and specific search strategies. Option A survey results indicated that over 95 percent of students felt comfortable contacting their library instructor later in the semester. Option B survey results indicated that over 96 percent of students agreed or strongly agreed that participating in a library instruction session increased their research confidence. The evidence suggests that library instruction sessions are beneficial for students and that library instructors are approachable.  Though online exit surveys in general and Qualtrics more specifically may present challenges, there are also benefits for educators.  The library offers recommendations for individuals and programs interested in using this lightweight form of assessment.

I served as lead on the project since I crunched the numbers and interpreted the data from this fall’s instruction surveys. Over the summer I had also crunched and interpreted data from the spring surveys. It’s a time-consuming project, but I have come to enjoy working on it. I anticipate crunching the numbers from this spring’s surveys as well.

A special thank you to our Library Communications Coordinator Breanna Wright for designing our poster. I did a rough sketch using columns in Word with the information we needed and provided redacted Excel data, including charts, and she made it beautiful. We got lots of nice compliments on the design.

National Diversity in Libraries Conference (NDLC) 2016

This was a really great conference, and not just because I went to Universal Studies Hollywood to look at the Harry Potter section of the park when the conference was over. 😉

I’m a bit of a late bloomer when it comes to things like this, so it might not be that exciting for more seasoned folks, but I co-presented a poster for the first time! I am on ACRL’s Instruction Section’s Instruction for Diverse Populations Committee, and during the last year, we have been updating a selected bibliography of resources for inclusive library instruction. A few of us from the committee decided to present a poster on our work to help advertise the bibliography. I met one of my committee colleagues in June at another conference, but it was nice to get to talk with the other group members in person. Working online with this group has been a great experience. This coming year, we’ll be working on the Multilingual Glossary. Click here for the description of our poster.

NDLC Poster

For quick access (the tl;dr version), here are the sessions I attended in a list. The links take you to the descriptions from the program. Below this list, I have included my notes/thoughts for each session. I really need to start doing summaries when they are more fresh in my mind.

Keynote Address

We had the very great honor of hearing a message from Lakota Harden. She spoke a little about her background, including her time at a residential boarding school; her people’s relationship to water; the protests happening against the Dakota pipeline; and unlearning racism and gender discrimination.

Harden took a few questions, as well. Someone asked about preservation and access to items in museums and archives. Harden asked how many of us had visited the National Museum of the American Indian. “How did those things get there?” Talk about living in a post-colonial world view. I didn’t grow up going to museums, so I have always thought of these these places as “fancy”rather than as places that serve to make a spectacle of native culture for the enjoyment of non-native people. But it is true. (Here is Ulali’s song “Museum Cases.”) She explained that when people visit or drive by reservations, they don’t want to see reality and yearn for a romanticized view of Native Americans. This makes me think about the part in Whitehead’s The Underground Railroad where Cora and a few other young black women posed for a museum installation. Harden explained that things were being returned to native populations.

She also spoke about white people’s tendency to “help” as a way to feel better and get an “innocent certificate.” Someone asked how the library community could help native voices. Harden expressed that the act of listening and hearing lifts the weight of the loss of language, devastation, poverty, suicide, alcoholism, and lack of education affecting Native American peoples. Someone else asked about the lack of native representation in children’s literature, and Harden expressed that native communities are dealing with very scary, difficult situations, so it’s not surprising that there is a lack of materials. She asked that we become allies, that we continue to include native voices in our collections and programs, that we go out to meet the native community where they are and listen. “Coming together is a sacred act.”

Identity at Play: Exploring Racial and Identity Theory in Everyday Experiences in Academic Libraries

This panel was slightly different from that described on the program. The focus of the program was on these three questions.

  1. What is identity theory? How do race/ethnicity shape our sense of self?
  2. What does intersectionality mean? How do we unpack it?
  3. How can we apply this framework to our work?

In introducing racial and identity theory, the panelists asked us to think about how identity may play out in the library. Asking for help is simply uncomfortable; it’s a sign of vulnerability. One of the participants shared a story where a student who was not white had waited a really long time to ask a librarian a question related to blackness because she waited for a non-white librarian. I can understand how the student would have been uncomfortable, not just asking for help, but asking for help from someone who may or may not be an ally. The panelists brought up Hall’s chapter in The 21st Century Black Librarian in America (2012), “The Black Body at the Reference Desk: Critical Race Theory and Black Librarianship.” It sounded really familiar, and then I realized I had come across the citation in Hathcock’s article “White Librarianship in Blackface: Diversity Initiatives in LIS” (2015) from In the Library With the Lead Pipe.

In the intersectionality section, the panelists introduced the work of Kimberlé Crenshaw, who coined the term in 1989. The panelists also pointed to Crenshaw’s Washington Post article from September 2015, “Why Intersectionality Can’t Wait.”

In my notes, I also listed the citations below, but I have no context for why I wrote them down.

Bonnet, J.L., & McAlexander, B. (2013). First impressions and the reference encounter: The influence of affect and clothing on librarian approachability. The Journal of Academic Librarianship, 4 (39), 335-346. doi:http://dx.doi.org/10.1016/j.acalib.2012.11.025

Ortega, A.C., & Ramos, M. (2012). Recruiting and mentoring: Proactive mentoring: Attracting Hispanic American students in information studies. In J.L. Ayala & Salvador Guereña (Eds.), Pathways to progress: Issues and advances in Latino librarianship (103-124). Santa Barbara: Libraries Unlimited.

Price (2010)? Why would I write only this? I should use this to show students why taking good notes saves a lot of hair-pulling.

Academic Libraries Spearheading Diversity and Cultural Initiatives on University Campuses

In this lightning round, librarians from four institutions shared what they have been doing on their campuses to support diversity and introducing students to new cultures.

I was very impressed by the programming work at the University of Cincinnati Library. One thing they did was provide students with diversity/inclusion journals at the beginning of the year. These are just composition books, so not at all expensive. During each cultural event or program, the library provided a writing prompt for students to reflect on. The journals were not collected; the intent was to help cultivate a culture of writing. While the librarians shared several wonderful examples of diversity programming and events, there were two that I was very interested in. Around Thanksgiving, the library held an event called Coming Together to Give Thanks. The speakers were students who shared cultural foods, rituals, and traditions from their home countries or ethnic backgrounds. I was also very drawn to the library’s Reading Around the World book club. Click here to find their LibGuide to learn more about it.

At the University of Tennessee Knoxville, there is a campus-wide diversity committee with library representation. I believe there are also campus representatives on the library’s diversity committee. For the last 15 years, the University Libraries have had a three-year diversity residency program. I was very impressed to learn that the library still has a relationship with former residents. The university also has an Office for Diversity and Interculturalism, a Black Issues Conference, and an International Festival. I didn’t write down how the library is involved, which is a bummer, but I can contact the librarians who spoke about these programs and events. The campus and the library seem very engaged in diversity efforts.

Chapman University, which has an emphasis on global citizenship, has a very robust exhibit program focused on diversity in its Leatherby Libraries. Essraa Nawar (check out her TED Talk!), the library development coordinator, explained that she has had great success in pairing fundraising with diversity efforts. I was so blown away by the sorts of donors and exhibits they have had at Chapman that I didn’t even write down a single example.

I was so happy to see folks from California State University Fresno! I’m a CSU graduate–both for my undergraduate and graduate degrees, and Fresno is just south of Merced. I was also very impressed with the Henry Madden Library‘s diversity work both in and outside the library. Click here to see the library’s diversity committee Facebook page. The committee supports the university’s mission to promote and celebrate diversity through library programming and exhibits, LGBTQ Allies, Library Diversity Lounge, Meditation and Prayer Room, and International Coffee Hour Presentations.

Educating the Educators: Proactive Approaches to the Inclusive Classroom

This session was comprised of two individual presentations. The first presentation was given by Paula M. Smith from Penn State Abington and focused on the Global Awareness Dialogue Project (GADP). GADP is a faculty development program that engages faculty in the exchange of ideas about contemporary global issues in education, with an emphasis on non-Western educational systems. The sessions are three hours long and are open to 20 or so faculty members who register for the program.

After Smith introduced the session, we were asked to complete The Numbers Exercise, which was developed by Roxanna Senyshyn and Marianne Brandt. Essentially, it’s a list of simple math problems, but the directions indicate that subtract means to multiply; divide means to add; add means to divide; and multiply means to subtract. So 12 x 2 really means 12-2. After a few minutes, Smith asked how we felt completing the worksheet. I said it was stressful. The idea behind this is that this is the sort of frustration international and immigrant students feel navigating American academic life.

Smith then discussed the types of GADP sessions they have had at the university. In one program,  a panel of international and immigrant students, representing East Asian, African, South Asian, and Middle Eastern backgrounds, were able to tell faculty members about some struggles they have had in the classroom. For example, Chinese students were not familiar with cursive. Students were Googling the characters one by one! The students also said they felt stupid because many of their classmates would leave exams early. Chinese students, if given 30 minutes, will use the whole time. There are also some challenges about what academic integrity means in a western framework. What a wonderful way to include student voices and help faculty foster more inclusive classrooms.

I’m really itching to talk to someone about this, but being so new, I’m not sure it’s appropriate for me. However, the person in charge of Center for Engaged Teaching and Learning is also new. We actually sat next to each other at the new employee orientation.

One neat thing I jotted down that was a result of one of the GADP sessions was that faculty members who speak more than one language started putting little stickers (or signs) on their windows/doors that said, “My name is_____. I speak ________.” How fabulous! I’m thinking about doing that underneath the name plate on my office window.

The second presentation was given by Shannon Simpson from Johns Hopkins University. She helped developed the Toolkit for Inclusive Learning Environments (TILE), which is a toolkit of “best practices [and] a repository of specific examples that all faculty are welcome to replicate or re-use.”

Simpson shared a sample assignment that professors/librarians teaching information literacy, business, marketing, and communication could use. It’s a simple but effective assignment. “In 2014 a food and entertainment public relations firm called Strange Fruit was the subject of a media backlash. Ask the students to Google the term strange fruit to see why.” (I literally gasped out loud that no one at this company knew what this meant!) Students then answer these questions:

  • To what does the term refer?
  • Where did the term originate and who has used it since then?
  • What would you tell this firm if during the media firestorm they had come to you for advice?

During the session, we also did a pair-share in which we came up with groups or people we could partner with to share about TILE, such as a diversity committee, student life/affinity groups, teaching and learning groups, university departments, human resources, provost/president’s office, and other relevant people or groups. I plan to share this resource with the Center for Engaged Teaching and Learning. I will probably also share this resource with some of the writing lecturers I know who I think would be interested in this. I also plan to ask my colleagues from ACRL’s Instruction for Diverse Populations Committee if we can add this resource to the bibliography; the general resources section is a great catch-all.

Why We Stay: The Motivation of Veteran Underrepresented Minority Academic Librarians

I actually met Antonia (Toni) Olivas trying to find where the keynote address was going to be held, and I am glad I was able to attend the session she was moderating. While Olivas was completing her dissertation on motivational theory, she realized she wanted to do a larger project and decided to edit a book. Choosing to Lead: The Motivational Factors of Underrepresented Minority Librarians in Higher Education will be published in early 2017, and I can’t wait to read it.

At the beginning of the session, Olivas briefly discussed Chan and Drasgow’s (2001) Motivation to Lead (MTL), which includes personality, values, self-efficacy, and previous experience. Motivational identities include affective, social normative, and non-calculative. Most minority librarians stay in the profession due to these identities.

This panel was organized around the themes of the chapters in Olivas’ book. The panelists included Shannon Jones, Oscar Baeza, and Binh P Le. Each gave advice or their perspective based on the themes of the chapters. I actually found this to be a very applicable session, and I honestly feel like the advice is helpful for all new and early career librarians.

Chapter 1, for example, is on self-development, and Jones explained that librarians should have a strategic plan for themselves. Write your own SWOT analysis and make a three-year career road map. I haven’t actually done this before. I have had goals and met them and made new goals, but I’ve not ever done this systematically. This is definitely a project I need to undertake this semester, especially as I have started a new job.

Chapter 2 is on knowing yourself. Baeza explained that librarians should know who they are, including knowing their strengths and weaknesses and where they come from. He emphasized family history. I find this to be absolutely true. Every time I begin to think of myself as not being successful, I remind myself that my family is proud of me. That is enough. I am so thankful for the support they have given me, even if they didn’t understand what I was doing.

Chapter 3 is on trust. Le said it plainly, “People need to trust you in order for you to lead.”

Chapter 4 is on family impact. This sort of goes with chapter 2 for me. Jones shared a beautiful story about her grandmother wanting her grandchildren to go to college, to do the things she was not given the opportunity to do as black woman born in 1912. Jones’ grandmother had a seventh grade education. She had a saying that if people wanted to keep things from black people, they would put them in books. She cultivated a culture of reading, taking her grandchildren to the library and teaching them that they should look for answers to questions. It was so touching to hear Jones talk about the impact her grandmother made on her life.

Chapter 5 is on support groups. Jones mentioned that mentors are “for a reason and a season.” I find this to be true. Currently, I realize I am in need of a couple of new mentors. She also mentioned that mentors advise and friends inspire. Certainly, your mentor should be a cheerleader in some ways, but constructive criticism is needed, too.The other thing Jones said that I found particularly inspiring was to be brave enough to walk through doors people open for you. I was intimidated about starting my new job, but then I heard from one of my references about a conversation she had had with the folks here. Without saying too much, I knew it would be both a place where I could help the library meet its goals and mission and also grow as person and professional. Jones also advised that we ought to open doors for others. If you are in the position of being a mentor, be honest, realistic, responsive, and create an exit strategy for the mentorship for both yourself and the person you are mentoring if it doesn’t work out. s

Chapter 6 has to do with involvement. Some of the most fulfilling experiences for me have been participating in campus and national committees. I am really glad that I didn’t shy away from contributing where I could in my previous job, and I am also finding ways to contribute at my new employer, both in the library and university-wide. Le really spoke well when he said committee work is not something we should avoid but actively seek out, even if it means you have to ask how you can contribute if there isn’t a specific call.

Chapter 7 is on preventing burn out. I know this is the area where I struggle. The panelists all emphasized that self-care is essential, and each shared some ways that they blow off steam or find inspiration, from keeping thank you notes to finding non-library people to you can vent to. Jones also advised that we ought to be selective about projects we take on. Some questions to ask yourself include whether an opportunity fits within your plan and/or if you can do it well in addition to your other duties and responsibilities

We skipped a couple of chapters to wrap up the session, but one of the last words of advice I wrote down was that it’s okay to sell yourself and toot your own horn.

The Library as Connector: Creating Collaborative Outreach Opportunities for Diverse Student Populations

I was really interested in attending this session because one of the people on the ACRL committee I am on works at University of Nevada Las Vegas (UNLV), and I also wanted to see my fellow University of California colleagues Roberto Delgadillo and Robin Gustafson from the University Library at UC Davis. This was a fantastic session!

The UNLV University Libraries have done fantastic work with the LGBT community at the university and area high schools. I was impressed, and it was good to know that the library is helping students who may be struggling with their identity find a place where they can be themselves and be successful college students.

The presenters introduced research about why it is important for them to work with LGBTQ students. GLSEN’s National School Climate Survey “… has consistently indicated that a safer school climate directly relates to the availability of LGBT school-based resources and support, including Gay-Straight Alliances, inclusive curriculum, supportive school staff, and comprehensive anti-bullying policies.” The presenters briefly asked if anyone in the audience had seen the Chronicle of Higher Education’s Ask Me video. I have, and it is very moving. In the video, LGBTQ students express what they want their professors to know. Lastly, the presenters shared a book called Student Success in College: Creating Conditions That Matter (2010). Not only can the library “play a big role by providing student access to LGBTQ people, history, and events through library and internet sources,” but we can also build a community where students can pursue education and learning with less fear. Click here to check out the UNLV University Libraries’ LGBTQIA LibGuide.

In order to build community, the University Libraries have had some really neat events. For example, for this year’s REMixed Week (as a culturally mixed person, I was really excited to see this), the Lied Library, in collaboration with UNLV’s  Center for Social Justice, MEChA, Jean Nidetch Women’s Center, Gender and Sexuality Studies, University, and Students Organizing Diversity Activities (SODA), held a paint party and screening of Transvisible: The Bamby Salcedo Story. The library also participated in the Coming Out Carnival and GSA Talent Show. They also held a Banned Books Buffet Book Tasting, which was an interactive, self-paced event that highlighted books censored for various reasons. The library also has helped foster partnerships between the University’s GSA and the GSAs at area high schools.

The presentation from from UC Davis focused on how the library aligned its diversity goals to the campus goals by creating strategic partnerships to empower all students. This presentation was interesting because it included mini presentations from the director for the new Strategic Chicana/o and Latina/o Retention Initiatives and the director for Academic Services in the  the Athletics department at UC Davis, who touched on how the library has been assisting in their efforts to aid Latino students and student-athletes. While the University doesn’t yet have a center for Chicana/o and Latina/o students yet, it does have a Center for African Diaspora Student Success and plans to open a Native American student center and a center for Chicana/o and Latina/o students. (Click here to see a list of multicultural resources available at UC Davis.) In reaching the student-athletes, the library has helped in a life skills class that is designed for athletes but is not required. In the class, the library has given workshops and gone over services, such as the 24/7 chat service. The library also has allowed the football team to have evening study sessions. The Academic Services director from the Athletics Department let participants know that every athletics department has academic services staff and suggested getting in contact to form a collaboration to reach student-athletes.

Left My Librarian Heart in San Francisco

I went to my first American Library Association (ALA) Annual Conference in 2010, just a mere semester and a couple of weeks into library school. I was doing a fellowship in DC at the time, and the conference happened to take place there that summer. It was incredibly overwhelming because it’s a giant conference, and I didn’t know anyone or much of anything back then. After that, I didn’t go for a few years. I had promised myself that I wouldn’t go until I was working somewhere full-time. At one point, I was working four library positions, so it was hard to take time off as a part-time employee. I was also really concerned with saving money because my husband was working so hard while I was in school and hunting for a full-time job; it made me feel bad not to be contributing as much as he was putting in.

Fast track, so I went to the conference in Las Vegas last year. I meant to start this blog after I got back to talk about all the things I went to and saw, but now I’ve come back from the conference in San Francisco.

This year, I took my sister with me. Kory, my husband, was going to go with me, but it ended up not working out with his job. My sister and I played Eloise at The Plaza for a few days since I booked at the Westin St. Francis. It’s so fancy it took a minute to figure out the elevator. In between my conference sessions, meetings, and meet-ups, we had a fabulous time shopping, eating Thai, crashing in on the Philippine Independence Day outdoor concert featuring Jessica Sanchez, and catching bits of the SF Pride Parade.

What I love about the craziness of ALA is that it’s mashup of everything library–you can be talking to a public library director, teacher librarian, vendor, dean of library services, reference librarians, librarians who don’t work in libraries. It’s everyone from the rock stars to the in-the-trenches librarians. This happened to me last year. I didn’t realize who I was talking to was a more well-known person until half an hour had passed because Twitter pics are not the same. I almost died. lol

The meeting I most anticipated this year was the Association of College and Research Libraries Library Marketing and Outreach interest group (ACRL LMO IG). Last year, I found myself at a really small meeting for a new interest group. This group has really given me something to focus on in the midst of all the things I can’t necessarily do at work. The IG is just a place to share ideas and inspire others. The idea is that states will have their own meet-ups. I signed up to be Central CA’s rep for ACRL LMO IG last year, and I recruited a librarian at the local UC to help me begin tapping into the Sacramento-Fresno area, but for one reason or another, we didn’t get started. As luck would have it, I happened upon a librarian from a private university about 30 minutes north of me who was on sabbatical when I had contacted her about getting together to form a regional group. I’m excited to see if we can wake up our sleepy area. Those So Cal and Nor Cal librarians are a little more social than the Central CA bunch.

Here’s what else I went to:

Lucha Corpi, Javier Huerta, and Viola Canales: Mexican-American Poetry Panel reminded me of my childhood–making trips to the discount supermarket, visiting Don Juan Foods where my mom worked as a cashier in between cannery seasons at Del Monte, and eating raspas and playing Lotería with my cousins. My upbringing in a tight-knit Mexican-American family in an even tighter-knit Protestant domination has had such a significant impact on my life, I can’t even explain but in poetry. And I haven’t written poetry in many years, partly because I’m not very good at it.

Framing and Enhancing Visual Literacy: Using the New ACRL Framework to Develop Effective Art Instruction was a really great panel that featured librarians at different institutions who incorporate visual literacy into their instruction based on the new framework and Standards for Information Literacy. There were some great lessons and ideas for how to do this, but the one that sticks out to me most was a lesson on how an image of a snake charmer became the image associated with Mami Watta, an African water goddess.

Current Topics Discussion (ACRL IS), which focused on how to establish and strength our partnerships with faculty members, which was led by Amy Wainwright, a fantastic librarian I have gotten to know a little bit through ACRL LMO IG. We discussed problems we have, as well as possible solutions for improving our relations with faculty members. Because I’m at such a small campus, I kind of have an edge when it comes to this, but there is always room to improve, and I know that my slight shyness does get in the way.

Multimodal Literacy and Comics, which focused on how comics can help people see different viewpoints, particularly those from the position of a person of color. These provide another narrative that students might not encounter in school which focuses on the traditional canon. I’m a person who wasn’t exposed to comics until I was 20, and by exposure I mean not exactly reading them but getting to know someone who reads them. I also grew up not having books with characters with my family dynamic in a bilingual/bi-racial household. Let me say, when Marisol MacDonald Doesn’t Match arrived at the public library I was working in at the time, I cried made me cried in the children’s department workroom.

PR Xchange is basically displays and examples of libraries’ marketing materials that you can take home. If you know me, you know that I absolutely love this stuff. That’s a nice display sign,” is something I say on a regular basis. Not that my own designs are gorgeous; my job is way too Jill of all trades to be perfection in one area.

And a million posters…

But I found it on Google: Teaching college students Critical Digital Literacy

College student engagement in information literacy activities across the disciplines

Dogs, Donuts and other Distractions: Assessing Finals Week Activities at Academic Libraries

One-Shot Assessment on the Fly: Using Free Mobile Technology and Polling Software

Plotting a new “maptastic” course: building community and unearthing collections through pop-up exhibits Click here for a copy of the poster.

Sustainable Assessment: Using Google Forms for Library Instruction

All in a Day’s Work: Workplace Information Literacy from a Student Perspective

Can You Kern? Librarians as Graphic Designers

The Undergraduate Experience: Is it Enhanced Through Employment as a Library Student Worker? Click here for a copy of the poster.

Wikipedia: Metaliteracy in the digital landscape

I had a great time. I learned a lot. This sort of makes up for having to miss the ACRL conference in March. Next year, the ALA Annual Conference is in Orlando. ACRL won’t happen again until 2017, but CARL, the CA chapter of ACRL has a conference in 2016. I signed up to help out with the planning recently, so I will go to that. I think I might go to Internet Librarian in October. I’ve always wanted to go, and a colleague mentioned to another colleague that it’s one I would probably really enjoy.